When a citizen reports an issue, it's common to head out the door and get right to work. But how are you keeping track of everything that needs to be done? How are you communicating with your team and your citizens, letting them know that you're responding to their needs?
That's the problem the City of Burlingame, California set out to solve in 2016. They integrated two core pieces of technology: SeeClickFix (for public communication) and Cartegraph (for work management).
This has allowed the city to:
- Respond to requests more effectively
- Document work history around requests
- Address problems more efficiently
- Educate the public about their progress
And now, they are expanding the integration to other departments across the city.
In this webinar, learn directly from the City of Burlingame about how they used technology to close the communication gap and provide better, faster service to their citizens—all within budget.