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Cannot calculate the index because there are no index mappings

This error message displays if the user saves or completes an inspection where one or more condition categories are not setup correctly:

“Estimated index was not calculated for one or more condition categories marked Not Inspected. If you want an index for a condition category, ask your System Administrator to make sure the prerequisite data is in place."

A warning indicator displays in the Inspection for the condition category. The warning message is, "Cannot calculate the index because there is missing condition data."

Solution

With the Advanced Assets Extension:

  • Make sure a valid performance curve is setup for all condition categories.
  • Make sure the asset has an Install and/or Replace date.
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