Skip to main content
Cartegraph Campus

Cannot Connect to ArcGIS

The following message displays in the Error Log when there is a problem using the Feature Service:

"Cannot connect to ArcGIS when saving Sign ID=12345. GIS syncs for Signs are on hold for 15 minutes. In the meantime, GIS will not be updated until the next scheduled nightly sync."

In this example, the italicized items are the record ID and recordset. This varies by recordset/feature service.

Symptoms

Updates do not sync between OMS and ArcGIS because ArcGIS is down.

Quick Fix

If the ArcGIS service is back up, run the GIS sync job manually by clicking iAdministration_sm.png>Scheduled Processes and click Run Now next to Synchronize GIS or updates are made during the nightly sync.