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Cartegraph Campus

Reset Internal Requests Password Failed

This feature may not be available in every package. Not sure if you have this feature or you want to learn more about it? Send us a message at support@cartegraph.com.

No Valid Email Address

The following error messages may display when you try to reset your password on the Internal Request Sign In screen:

"There is no email address associated with this user name. Ask your System Administrator for help."

Logged version:

There is no email address associated to this user account: <userName>

Solution

The Cartegraph Administrator must edit the user’s account to add a valid email address.

  1. Click >User Administration.
  2. Highlight the User Name of the person trying to reset their password.
  3. Click View.
  4. Enter a valid Email Address.
  5. Click Save.
  6. Notify the user their email address was added to their account and they are ready to try resetting the password again.

Invalid User Name

The following error messages may display when you try to reset your password on the Internal Request Sign In screen:

"Invalid User Name: <username>. Ask your System Administrator for help."

Logged version:

Invalid User Name: <userName>

Solutions

The user should make sure they entered the correct user name.

The Cartegraph Administrator must go to the user’s account in User Administration to find the correct user name or make sure the user name exists in the system.

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