This feature requires a Cartegraph OMS license.
Requests can have point geometry in Cartegraph and can be integrated with a point feature class. Only Requests with a location are sent to Esri from Cartegraph.
The integration of Requests with Esri is a two-way integration. Records can be added, edited, and deleted in Cartegraph and Esri with the exception of Cartegraph Locked Value fields. The Cartegraph and Esri environments show the updated records once a sync has occurred.
Cartegraph Locked Values
Cartegraph Locked Value fields are indicated by a lock icon in the Field Associations section. Locked fields in a two-way integration always have the Cartegraph value as the value of record. Any GIS modifications to these associated fields will be overwritten with the Cartegraph value.