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Cannot Generate Route

This feature requires a Cartegraph OMS license.

There are a couple error messages based on permissions that may display when using the Generate Route feature.

NOTE: Requires an ArcGIS Named User License.

Symptom

The following error message displays when a user tries to Finish & Save a Route without Create Security Assignments on Task\Routes.

”The System Administrator prevented your access to this feature. Ask the System Administrator for help with access.”

Quick Fix

If you need access to this feature, ask your System Administrator to change your Security Assignments. If you had permissions to this feature, your permissions may have recently changed.

Symptom

The following error message displays when a user tries to Generate a Route and there are no Esri Credits available.

"Your access to this feature is blocked. Ask your ArcGIS Administrator for help."

Quick Fix

If you need access to this feature, ask your ArcGIS Administrator to allocate credits.

Symptom

The following error message displays when a user tries to Generate a Route against Esri Portal, and the routing service is not setup.

"There is no routing service defined. Ask your ArcGIS Administrator for help."

Quick Fix

If you need access to this feature, ask your ArcGIS Administrator to add a routing service to the Esri Portal Utility Settings.

 

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