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Run Scenario Troubleshooting

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A scenario has a status of Running but seems to no longer be running.

In rare instances such as an unexpected IIS recycle or a power outage, it is possible for a scenario to continue to show a status of Running or Saving after the scenario run has failed.

  1. Refresh your screen.
  2. From the Scenario List view, click iView.png for the scenario. If the scenario running progress screen displays, the scenario is still running successfully. You may decide to cancel the scenario run if it is taking too long.
  3. If the scenario running progress screen does not display, click Run Scenario to try to rerun the scenario.
  4. Ask your database administrator to manually clear the Run Status field for this scenario.
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