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Cartegraph Campus

Cartegraph User Account is Inactive

When the Cartegraph user account associated to an ArcGIS Indentity is inactive, the following message displays: 

"Cartegraph account associated to ArcGIS Identity <ArcGIS Identity> is inactive."

Quick Fix

The Cartegraph Administrator must edit the user's account to be active.

  1. Click iAdministration.png >User Administration.
  2. Highlight the User Name of the person trying to sign in
  3. Click View.
  4. Click Edit.
  5. Select Account is Active.
  6. Click Save.
  7. Notify the user their account is active and they are ready to sign in.
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