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Cartegraph Campus

Cannot Access Map

You must have administrator rights to access this feature.

When trying to access a map in Cartegraph One, you might see the following error message:

"The map is not available. Try again later or ask your GIS Administrator for help."

This error message occurs for one of the reasons explained below.

Symptom

A timeout has occurred trying to connect to the server.

Quick Fix

Try again when you have a better connection.

Symptom

The map has been deleted.

Quick Fix

Try another map or restore the map you were trying to use.

Symptom

The web map is invalid.

Quick Fix

The web map does not load or persist. If you start the app with an invalid map, the Esri Streets map is the basemap.

Symptom

Invalid credentials for the map.

Quick Fix

Verify your sign-in information and try again. If the problem continues, ask your GIS administrator for access rights.

Symptom

You might not have permission to view that specific map.

Quick Fix

Your GIS administrator should be able to give you access to that map.

Symptom

Your GIS administrator might have enabled Allow Origins on the GIS web portal.

Quick Fix

Your GIS administrator should contact the Cartegraph service desk to configure an Esri proxy. Once the Esri proxy is set up, you will need to close Cartegraph One and reopen it to access the changes.