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Cartegraph Campus

Cannot Access Map

When trying to load a map in Cartegraph One, you might see the following error message:

"The map is not available. Try again later or ask your GIS Administrator for help."

This error message occurs for one of the following reasons:

Symptom

A timeout has occurred trying to connect to the server.

Quick Fix

Try again when you have a better connection.

Symptom

The map has been deleted.

Quick Fix

Try another map or restore the map you were trying to use.

Symptom

The web map is invalid.

Quick Fix

The web map does not load or persist. If you start the app with an invalid map, the Esri Streets map is the basemap.

 

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