You must have administrator rights to access this feature.
When trying to load a map in Cartegraph One, you might see the following error message:
"The map is not available. Try again later or ask your GIS Administrator for help."
This error message occurs for one of the reasons explained below.
A timeout has occurred trying to connect to the server.
Try again when you have a better connection.
The map has been deleted.
Try another map or restore the map you were trying to use.
The web map is invalid.
The web map does not load or persist. If you start the app with an invalid map, the Esri Streets map is the basemap.