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Cartegraph Campus

Restore Version If On-Premise Upgrade Fails

If an on-prem upgrade fails and you must restore a previous version, follow the appropriate two-tier or three-tier steps below.

For Two-Tier

  1. Use Remote Desktop to go to the Web server as an administrator.
  2. Open IIS.
  3. Expand Server>Application pools.
  4. Right-click on the pool that is running Cartegraph OMS (for example, CartegraphPool) and select Stop.
  5. Use Remote Desktop to go to the SQL server using an account that is an administrator for the OS and has at least SQL permissions to restore a database.
  6. Restore the most recent backup to the Cartegraph OMS database made before the database upgrade. This will be in the default location that SQL has designated for backups.
  7. Get a copy of that backup to send to Cartegraph for testing.
  8. Use Remote Desktop to go to the Web server as an administrator.
  9. Open Windows Explorer and the drive where Cartegraph is installed (for example, C:\Cartegraph).
  10. Unzip the WebArchive (for example, CartegraphWebArchive.zip) folder to a different directory to copy files from later.
  11. Open the Web application installation folder (for example, C:\Cartegraph\Cartegraph Web Server) and delete the contents.
  12. Copy the files from step 10 into the web application installation folder from step 11.
  13. Open IIS.
  14. Expand Server>Application pools.
  15. Right click on the pool that is running Cartegraph OMS (for example, CartegraphPool) and click Start.
  16. Open the OMS site and verify that you can sign in.
  17. Send the backup from step 7 to Cartegraph for testing. The support tech you will talk to will give you the information on how to get the database to us.

For Three-Tier

  1. Use Remote Desktop to the App server as an administrator.
  2. Open IIS.
  3. Expand Server>Application pools.
  4. Right-click on the pool that is running Cartegraph OMS (for example, CartegraphApplicationPool) and click Stop.
  5. Use Remote Desktop to go to the SQL server using an account that is an administrator for the OS and has at least SQL permissions to restore a database.
  6. Restore the most recent backup to the Cartegraph OMS database made before the database upgrade. This will be in the default location that SQL has designated for backups.
  7. Get a copy of that backup to send to Cartegraph for testing.
  8. Use Remote Desktop to go to the App server as an administrator.
  9. Open Windows Explorer and the drive where Cartegraph is installed (for example, C:\Cartegraph\Application Servers).
  10. Unzip the AppArchive (for example, CartegraphAppArchive.zip) folder to a different directory to copy files from later.
  11. Open the Web application installation folder (for example, C:\Cartegraph\Application Servers\Cartegraph Application Server) and delete the contents.
  12. Copy the files from step 10 into the Web application installation folder from step 11.
  13. Open IIS.
  14. Expand Server>Application pools.
  15. Right-click on the pool that is running Cartegraph OMS (for example, CartegraphApplicationPool) and click Start.
  16. Use Remote Desktop to go to the Web server as an administrator.
  17. Open Windows Explorer and the drive where Cartegraph is installed (for example, C:\Cartegraph).
  18. Unzip the WebArchive (for example, CartegraphWebArchive.zip) folder to a different directory to copy files from later.
  19. Open the Web application installation folder (for example, C:\Cartegraph\Cartegraph Web Server) and delete the contents.
  20. Copy the files from step 17 into the Web application installation folder from step 18.
  21. Open IIS.
  22. Expand Server>Application pools.
  23. Right-click on the pool that is running Cartegraph OMS (for example, CartegraphPool) and click Start.
  24. Open the OMS site and verify that you can sign in.
  25. Send the backup from step 7 to Cartegraph for testing. The support tech you will be talking to will give you all the information on how to get the data to us.