Skip to main content
Cartegraph Campus

Cannot Calculate Index

You must have administrator rights to access this feature.

This feature may not be available in every package. Not sure if you have this feature or you want to learn more about it? Send us a message at

This error message displays if the user saves or completes an inspection where one or more condition categories are not set up correctly:

“Estimated index was not calculated for one or more condition categories marked Not Inspected. If you want an index for a condition category, ask your System Administrator to make sure the prerequisite data is in place."

A warning indicator displays in the Inspection for the condition category. The warning message is, "Cannot calculate the index because there is missing condition data."


With the Advanced Assets Extension:

  • Make sure a valid performance curve is setup for all condition categories.
  • Make sure the asset has an Install and/or Replace date.