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Cartegraph Campus

About Open311

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Cartegraph  is Open311 compliant. This allows citizens to use Cartegraph‘s YourGOV or other third-party applications to electronically report non-emergency service requests from their smartphones or tablets. Open311 is a standard that provides an open, consistent, and streamlined process for request management and integration. For more information visit

After requests are submitted using YourGOV or a third-party application, requests are vetted and managed in Cartegraph.

The Request Issue’s Code field is required for Open311 compatibility. Open311 requires a code to create the request.

Clients work with Cartegraph Client Services to setup Open311-specific functionality.

System Settings must be set for the following:

  • Open311Issuefilter
  • Open311EndPointType
  • Open311Key
  • Open311DiscoveryChangeset
  • Open311EndPointChangeset
  • Open311RequestFilter
  • Open311Contact
  • Open311KeyService
  • Open311MyRequestFilter

Base URL for the Discovery Service

The base URL is not standard. For example, or

For more information about the Discovery file review the specs at or the entire Open311 specs at