Prevent Duplicate Requester Entries

As requests are taken verify the information of the requester’s details are up-to-date. Review the current information and collect any missing information.

Before creating a requester record, search for the person’s name and phone number to make sure they are not already in the system.

When you come across a name with more than one entry, use the phone number and address to select the correct requester. For example, John Smith.