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Cartegraph is Open311 compliant. This allows citizens to use Cartegraph‘s YourGOV or other third-party applications to electronically report non-emergency service requests from their smartphones or tablets. Open311 is a standard that provides an open, consistent, and streamlined process for request management and integration. For more information visit open311.org.
After requests are submitted using YourGOV or a third-party application, requests are vetted and managed in Cartegraph.
The Request Issue’s Code field is required for Open311 compatibility. Open311 requires a code to create the request.
Clients work with Cartegraph Client Services to setup Open311-specific functionality.
System Settings must be set for the following:
- Open311Issuefilter
- Open311EndPointType
- Open311Key
- Open311DiscoveryChangeset
- Open311EndPointChangeset
- Open311RequestFilter
- Open311Contact
- Open311KeyService
- Open311MyRequestFilter
