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Cartegraph Campus

About Open311

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This feature may not be available in every package. Not sure if you have this feature or you want to learn more about it? Send us a message at support@cartegraph.com.

Cartegraph  is Open311 compliant. This allows citizens to use Cartegraph‘s YourGOV or other third-party applications to electronically report non-emergency service requests from their smartphones or tablets. Open311 is a standard that provides an open, consistent, and streamlined process for request management and integration. For more information visit open311.org.

After requests are submitted using YourGOV or a third-party application, requests are vetted and managed in Cartegraph.

The Request Issue’s Code field is required for Open311 compatibility. Open311 requires a code to create the request.

Clients work with Cartegraph Client Services to setup Open311-specific functionality.

System Settings must be set for the following:

  • Open311Issuefilter
  • Open311EndPointType
  • Open311Key
  • Open311DiscoveryChangeset
  • Open311EndPointChangeset
  • Open311RequestFilter
  • Open311Contact
  • Open311KeyService
  • Open311MyRequestFilter

Base URL for the Discovery Service

The base URL is not standard. For example, https://yourserver.com/Cartegraph/Op...Discovery.json or https://yourserver.com/Cartegraph/Op.../Discovery.xml.

For more information about the Discovery file review the specs at http://wiki.open311.org/Service_Discovery/ or the entire Open311 specs at http://wiki.open311.org/GeoReport_v2/.

 

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