Cartegraph is Open311 compliant. This allows citizens to use Cartegraph‘s YourGOV or other third-party applications to electronically report non-emergency service requests from their smartphones or tablets. Open311 is a standard that provides an open, consistent, and streamlined process for request management and integration. For more information visit open311.org.
After requests are submitted using YourGOV or a third-party application, requests are vetted and managed in Cartegraph.
NOTE: The Request Issue’s Code field is required for Open311 compatibility. Open311 requires a code to create the request.
Clients work with Cartegraph Client Services to setup Open311 specific functionality.
System Settings must be set for the following:
Base URL for the Discovery Service
The base URL is not standard. For example, https://yourserver.com/Cartegraph/Open311/Discovery.json or https://yourserver.com/Cartegraph/Open311/Discovery.xml.