This feature requires a Cartegraph OMS license.
This is the situation when a citizen calls about an existing request but wants to remain anonymous. For example, John Smith called in at 9 am and the request is created. A second, anonymous, citizen calls in at 11:30 am about the same issue at the same location.
- Click the Requests tab.
- Click Create>Request.
- Select the Anonymous option.
- Click Next.
- Select the Issue.
- Enter the address and search.
- Select the Request from the map.
- Click .
Update the Priority and Description of the request as needed.
Enter the Observed date and time.
Enter any Notes about the call.
- Click Finish & Save.
The new Request displays in Detail view and the anonymous requester is saved to the Requester Log.