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Cartegraph Campus

Add Anonymous Requester to an Existing Request

This feature requires a Cartegraph OMS license.

This is the situation when a citizen calls about an existing request but wants to remain anonymous. For example, John Smith called in at 9 am and the request is created. A second, anonymous, citizen calls in at 11:30 am about the same issue at the same location.

  1. Click the Requests tab.
  2. Click Create>Request.
  3. Select the Anonymous option.
  4. Click Next.
  5. Select the Issue.
  6. Enter the address and search.
  7. Select the Request from the map.
  8. Click Screen Shot 2018-04-12 at 3.10.41 PM.png.
OPTIONAL: Update the Priority and Description of the request as needed.
OPTIONAL: Enter the Observed date and time.
OPTIONAL: Enter any Notes about the call.
  1. Click Finish & Save.

The new Request displays in Detail view and the anonymous requester is saved to the Requester Log.

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