Add Anonymous Requester to an Existing Request

This feature requires a Cartegraph OMS license.

This is the situation when a citizen calls about an existing request but wants to remain anonymous. For example, John Smith called in at 9 am and the request is created. A second, anonymous, citizen calls in at 11:30 am about the same issue at the same location.

1. Click the Requests tab.
2. Click Create>Request.
3. Select the Anonymous option.
4. Click Next.
5. Select the Issue.
6. Enter the address and search.
7. Select the Request from the map.
8. Click .

OPTIONAL: Update the Priority and Description of the request as needed.

OPTIONAL: Enter the Observed date and time.

OPTIONAL: Enter any Notes about the call.

9. Click Finish & Save.

The new Request displays in Detail view and the anonymous requester is saved to the Requester Log.