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Request, Asset, Resource, and Task IDs are links to those records.
Websites listed are links to the web address.
Click the splitter to show or hide the overview header.
Most fields update in real-time while editing.
Calculated fields update when you Save the changes.
Duration to Close is the difference between the Close Date and Entry Date. The duration populates once the fields are filled in and the Request is marked Closed.
Total Requesters are the total number of call logs attached to the request.
Total Tasks are all the Tasks associated to the Request regardless of the Task’s status or date.
Total Cost is the total cost of all Tasks associated to the Request regardless of the Task’s status or date. The amount is rounded up if is .5 or greater and rounded down if less than .5.
Locator is the address selected from the map when the Request is created.