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Requests Overview Header

This feature requires a Cartegraph OMS license.

The Requests Overview header displays information about the request record. Click the splitter to show or hide the overview header. Most fields update in real time while editing. Calculated fields update when you save the changes. 

Fields Displayed 

  • Avatar image (if there is a primary image attached) or a standard image 
  • Request ID 
  • Address 
  • City 
  • Locator
  • Owner 
  • Days Open is the difference between the Close Date and Entry Date. The duration populates once the fields are filled in and the Request is marked Closed. 
  • Entry Date is the date the request is created.
  • Close Date is the date the request is closed.
  • Priority 
  • Total Requesters are the total number of call logs attached to the request. 
  • Total Tasks are all the Tasks associated with the Request regardless of the Task’s status or date. 
  • Progress is the percentage of completed Tasks associated with the request. 
  • Total Cost is the total cost of all Tasks associated with the Request regardless of the Task’s status or date. The amount is rounded up if is 0.5 or greater and rounded down if less than 0.5. 
  • Status 
  • Close Request button to quickly change the Request Status to Closed

Notes on Selected Headers

Locator

This is the address selected from the map when the Request is created. 

Days Open

This is the difference between the Close Date and Entry Date. The duration populates once the fields are filled in and the Request is marked Closed. 

Entry Date

This is the date the request is created.

Close Date

This is the date the request is closed.

Total Requesters

This refers to the total number of call logs attached to the request. 

Total Tasks

These are all the Tasks associated with the Request regardless of the Task’s status or date. 

Progress

This is the percentage of completed Tasks associated with the request. 

Total Cost

This is the total cost of all Tasks associated with the Request regardless of the Task’s status or date. The amount is rounded up if it is 0.5 or greater and rounded down if it is less than 0.5. 

Close Request

Click this button to quickly change the Request Status to Closed. 

 

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