There are some requests are reported by more than one person. Instead of creating a request for each call, add that requester to the existing version of the request. You can see how many requesters are on a request, and when the request closes, all the requesters associated with the request are notified.
This feature may not be available in every package. Not sure if you have this feature or you want to learn more about it? Send us a message at firstname.lastname@example.org.