Why Cartegraph is the local government solution for ArcGIS
If there’s one thing that distinguishes Cartegraph from other work and asset management systems, it’s this: The people behind the product. From software development to sales, implementation to support—everything is handled in-house by the Cartegraph team. That means you’ll have a consistent experience from the moment you first click on the website through the phased implementation process and whenever you have questions down the road.
Cartegraph handles implementation for every single county, city, park, or organization that uses the software. No exceptions. There are packages available to work with different budget limitations, support needs, data loads, and more. But no matter which package you choose, you can be confident that you’ll be working directly with Cartegraph experts who will make sure your system gets up and running properly.
Service and Support
The support doesn’t end with implementation; Cartegraph support representatives are always just a phone call or an email away. In fact, you are guaranteed a response within 24 hours of submitting your request. And 75% of all issues that come in to Cartegraph support are resolved within one business day. If the numbers aren’t enough, here’s what Cartegraph users are saying about the service and support team:
"Amazing Service!!! Thank you!” - Anne from San Juan County, UT
"Just wanted to say that Cartegraph has really helpful tech support staff. It's always a pleasure speaking with them.” - Patrice from Chatham County, GA
"You can't improve on perfection.” - Bill from Salt Lake City, UT
Cartegraph + Esri
When you create a product you believe in, you stand behind it. That’s a philosophy that rings true through both the Cartegraph and Esri teams—and that’s exactly the reason why this alignment is a big deal. When you choose Cartegraph, you aren’t choosing just a product. You’re choosing brilliant software engineers and GIS professionals, implementation specialists who understand what you’re going through, and a support team who actually cares about what’s happening to you. That’s the Cartegraph experience.
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