Colorado Springs, CO
Colorado Springs is recognized as an early adopter of operations management technology and uses it to manage work, assets, and processes in many of its public service departments including Traffic Engineering, Pavement, City Parks, GIS, and many others. Even in the midst of limited resources, Colorado Springs is able to maintain a steady level of customer service, infrastructural integrity, and return on its technology investments. Among its many accomplishments, Colorado Springs recently concluded a technology and data driven Forestry division project that saved the city well above half a million dollars.
Here's how they do it:
- City leaders, administrators, and technology users routinely take the time to work together and learn from each other. This cooperation has allowed Colorado Springs to operate according to industry best practices, and save a great deal of time and money in the process.
- Andy Richter, the city’s Cartegraph Champion, eagerly shares his knowledge with other public sector organizations, helping them understand how technology can simply their day-to-day operations and realize a tangible return on investment.
- Colorado Springs takes the time to engage its citizens and understand their expectations. In doing so, the city has been able to consistently improve the services it delivers to the public.
“The City of Colorado Springs is honored to receive the 2013 Excellence in Operations Management Award using Cartegraph technology. We have gained efficiencies with our work force responding to citizen concerns. Developing asset management strategies for the city’s infrastructure for future generations while having a positive return on investment for our community.”
Asset Management Supervisor
Colorado Springs, Colorado
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