The road to high performance is often littered with training manuals and binders. There's no doubt these physical resources are valuable, but they also tend to be expensive, outdated, and difficult to distribute.
That's why we love Cartegraph Engage, an in-app solution that delivers customized, self-service training right in employees' daily workflows. Let's walk through a few of the ways Cartegraph Engage helps you level up your team.
CREATE YOUR OWN GUIDES
There's a good chance you've seen Cartegraph guides in action. We use them to share resources, ask questions, and announce releases and webinars. We create these guides to highlight new features and ensure you get the most out of our software.
Look familiar? We use guides to share important info with our users, like software release updates.
Over the years, customers have asked, "So, can we build our own guides, too?"
And the short answer is, "You bet!"
With Cartegraph Engage, you can create unlimited custom content—from tutorials and tooltips to surveys and videos. Announce an upcoming training session, share safety requirements, or show crews how to flush a hydrant. Streamline the onboarding process for new employees and provide support documentation for those who've been around the block a few hundred times. Cartegraph Engage is basically a way cooler version of Clippy.
TRAIN YOUR TEAM
Big, dusty training manuals have their place. They make great doorstops and paperweights. But if you're tired of lugging books and binders from one jobsite to the next, Cartegraph Engage can really make life easier for you and your team.
Your field crews, office staff, and supervisors all have unique needs. With Cartegraph Engage, you can deliver guides based on specific roles and requirements. Share a how-to video with maintenance crews or remind supervisors to send their end-of-month reports by Friday afternoon. Cartegraph Engage gives you the power to distribute only the most relevant content to your team, so they can focus on the tasks at hand.
Example: Use Cartegraph Engage to encourage your staff to sign up for an upcoming training.
PREVENT KNOWLEDGE LOSS
I once tried to recreate a family recipe from memory. The result was an almost inedible casserole. Because I never wrote down the recipe, I missed several key ingredients and steps.
According to a Center for State and Local Government Excellence survey in 2016, 54 percent of local governments experienced an uptick in retirements and 40 percent saw a rise in quit rates. That's a lot of forgotten casserole recipes.
By creating guides in Cartegraph Engage, you can build an easily accessible archive of tips, tricks, and tutorials to prevent knowledge loss across your organization.
Example: Use Cartegraph Engage to improve data integrity and reduce errors.
KEEP YOUR TEAM SAFE
As you continue to manage COVID-19 response efforts and return-to-work planning, you can use Cartegraph Engage to remotely train your team. Plus, it's super simple to update safety protocols and standard operating procedures (SOPs) whenever new regulations are passed.
Example: Keep your team safe and share important reminders with Cartegraph Engage.
TRACK YOUR SUCCESS
Powerful analytics tools help you understand how your team uses Cartegraph and identify areas where employees may need more training.
Explore metrics like page views, average daily time in the app, and total visitors. You can even filter data by the same segments you use to deliver guides, so you can track success at the individual, team, and department level.