How do you define success? Is it getting that promotion you were going for? Cutting down the number of times you drink pumpkin spice lattes a day? Not eating all 64 slices of American cheese? Or, actually eating all 64 slices of American cheese? (There’s no judgment in the Tree of Trust.)
I could go on, but the key element here is that you can only have success when it’s defined. According to the folks at Merriam Webster, it’s all about the “degree or measure of succeeding, or favorable or desired outcome.” Sounds about right to me.
But, when it comes to providing services to residents of your community, infrastructure asset management being one of my favorites, the task of defining successes can be more challenging. Some metrics may seem straight forward: “We need to fill 10,000 potholes this year.” Others, especially those involved around the whys, require some discovery: “Why do we need to fill 10,000 potholes?”
Wouldn’t it be great to have a partner helping you refine existing benchmarks you use to define success and discover new outcomes you may have previously overlooked? Enter the Cartegraph Customer Success Management (CSM) team. A group of highly-skilled individuals whose goal is to ensure you, as Cartegraph users, maximize your investment with us and continue to see success. Want to learn more? Read Brant's full blog post now!