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Initiating Municipal Operations Management Processes

OMS Technology is Critical, Part 3

Once the decision makers have fully committed to this new business process, then the time has come to answer the original question asked at the beginning of this series, “Who will initiate this?”

Keeping in mind business process and culture change, management needs to choose someone who understands both concepts and is motivated to take the necessary steps to initiate the change and see the transition through to its completion.

It is my conviction that the person who initiates the change in an organization should not be the one who will eventually oversee the management of the OMS.

NOTE: A common error I have observed in the public sector is to assign the implementation to a Director or a Manager who is overseeing the working group that will be affected by the changes directly. Someone in another department within the organization or an outside consultant should be brought in to make the necessary changes, and then hand off the system to a Manager or Director who will oversee the program on an ongoing basis. This depersonalizes the changes and allows the person initiating the change to have the freedom to make the tough decisions they need to make in order to create the best system possible.

The answer to the original question, “Who will initiate this?” is discovered after you investigate all of the issues and reach some conclusions that fit your particular organization. Ideally, it will be someone who understands business processes, workflows, labor efficiency, and time management. He or she will need a thick skin and be able to see the big picture that culture change produces. Mostly, the person chosen must possess the trust and confidence of management and have the best interests of the organization at heart.

Granted, it is not easy, but the results you see will pay dividends for the remainder of your organization’s life. With the right combination of Operations Management technology and the people who understand its value, your organization will stand above others in your field as an example of what is possible when an organization commits itself to efficiency, transparency, and accountability.

Good luck!

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