Skip to main content
Cartegraph Campus

Joint Water Commission uses technology to streamline operations

Reducing repair time through preventative maintenance

HILLSBORO, OR — The Joint Water Commission (JWC) Treatment Plant, operated by the City of Hillsboro, Oregon, has reached a new level of operational efficiency with the help of technology. Until a few years ago, the primary drinking water supplier for 400,000 customers in Washington County relied on a paper record-keeping process to manage assets and work tasks.

While the system worked, the team suspected they were spending too much time on paperwork—time they thought could be better spent on preventative maintenance and other operations management tasks. 

Enter Cartegraph, the leading provider of work, asset, resource, and request management technology for local governments. By going paperless and moving all assets into Cartegraph, JWC discovered new bandwidth to make its operations more efficient. 

“Everyone on the team uses Cartegraph in some way or another,” says Chris Wilson, JWC Water Plant Coordinator. “The software has put all of our records in one spot, instead of us having to sift through our library of three-ring binders. Team members in the field can access anything they need through their mobile devices and tablets.”

With Cartegraph, the team is seeing operational improvements on everything from preventative maintenance to the ability to eliminate redundant tasks: 

Strategic preventative maintenance

2,697 hours on proactive tasks in the past year—compared to just 81 reactive repair hours 

Pattern recognition

By analyzing trends, team members are able to better prioritize their time and efforts 


Cartegraph has eliminated multiple repetitive tasks from the department

To learn more ways JWC is leveraging Cartegraph to be more efficient, read the full customer story