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Request Management

Learn About Request Management

Potholes, street light outages, graffiti, and more. Requests features help you accurately and efficiently manage incoming service requests and nonemergency issues.

Citizen Engagement

OpenGov had many partners for a centralized, cloud-hosted citizen request solution. It’s an easy integration to the our asset management platform and it enables users to quickly and conveniently submit service requests and report non-emergency issues from any modern browser or mobile device. Reach out to your OpenGov representative for more information.

Open 311 Compatible

The software also intakes issues from any 311 system. Relate those issues to assets you’re managing in the software. Create and schedule the necessary work. Once the issue is resolved, you’ll have an incredibly detailed record of work performed, time and resources spent, and future actions recommended.

Improved Customer Service

When you receive multiple calls for the same request, the software helps phone reps recognize the redundancy and log each additional call under a single Request. This not only eliminates duplicate data, but it also reduces call times and helps you understand the urgency of a particular request.

Internal Requests, Too

Use Internal Requests to engage staff in the safety and upkeep of their workplace. The Internal Request feature is a central portal that uses the same usability and accessibility of our citizen request solution to intake non-emergency issues and service requests from within your organization.

  • Easy to use: Simple interface. Uncomplicated features. Users specify the issue, provide some details, and submit. Once submitted, issues are automatically integrated into your  workflow for prioritization and handling.
  • Accessible: Internal Requests features its own unique sign-in screen, making it easily accessible for users without a software license. Users also have the option to report issues anonymously without creating an account or signing in.
  • Accountable: Once signed in, users can easily see the descriptions and statuses of any issues they’ve submitted—open and closed.
  • Flexible: Customizable issue lists and submission forms enable you to create a tailored experience based on the type of request being submitted.