Learn about the Cartegraph's Request Management
Potholes, street light outages, graffiti, and more. Cartegraph’s Requests features help you accurately and efficiently manage incoming service requests and non-emergency issues.
SeeClickFix is Cartegraph’s partner for centralized, cloud-hosted citizen request solution. It’s an easy integration to the Cartegraph platform and it enables users to quickly and conveniently submit service requests and report non-emergency issues from any modern browser or mobile device.
Open 311 compatible.
Cartegraph also intakes issues from any 311 system. Relate those issues to assets you’re managing in OMS. Create and schedule the necessary work. Once the issue is resolved, you’ll have an incredibly detailed record of work performed, time and resources spent, and future actions recommended.
Improved customer service.
When you receive multiple calls for the same request, Cartegraph helps phone reps recognize the redundancy and log each additional call under a single Request. This not only eliminates duplicate data, it reduces call times and helps you understand the urgency of a particular request.
Internal requests, too.
Use Cartegraph to engage staff in the safety and upkeep of their workplace. The Internal Request feature is a central portal that uses the same usability and accessibility of our citizen request solution to intake non-emergency issues and service requests from within your organization. Learn more (Internal Requests).