Responding to project inquiries was a struggle for Plano’s customer service team. Residents were left waiting and wondering as supervisors and crews were called for updates. Abby will share how they’re now using Cartegraph data to provide real-time updates to citizens, prioritize repairs, and decrease the number of open sidewalk repair requests.
By attending this session, you’ll be better able to:
- Optimize the way customer service teams use Cartegraph data
- Explain where customers are at on the wait list for repairs
- Help crews and supervisors focus on their work instead of customer follow up